Support

Support

Support: support@abeorbit.com

For game support, include the game name, game version, device model and a description of the issue. Send privacy enquiries and requests to delete support correspondence to the privacy address below.

Privacy and data deletion: privacy@abeorbit.com

Common questions

I lost my progress. Can you restore it?

We do not keep a copy of your progress on our servers. Your operating system may restore a device backup, depending on your settings. Recovery is not guaranteed. Before reinstalling or clearing data, remember that you may lose your progress.

The game crashes or freezes.

Restart the game and your device. Note the game version, operating system version and steps that caused the problem. Avoid reinstalling as the first step: you may lose your save.

Which devices do the games run on?

We are preparing mobile releases for Android and iOS. Supported devices and minimum system versions will be listed for each released game in its store listing.

Do the games work offline?

The current versions of DROP IT!, Hidden Objects and Pocket Storm support offline play. Downloading updates, opening web links and system backups may require an internet connection.

How do I delete my progress?

Clear the game's app data on Android, delete the app on iOS, or clear the game's site data in your browser. Local saves and settings will be lost. Backups are managed separately. See your game's privacy policy for details.

Privacy policies

• Website and email privacy
• DROP IT!
• Hidden Objects
• Pocket Storm